Returns & Refund Policy

Last updated: 30 August 2026

We want you to be happy with your order. Because our pieces are small, easily switched, and can't always be resold once opened, we ask every customer to follow the steps below closely — they're what let us offer returns at all, for genuine cases, without the policy being misused.

Before you accept delivery

If the outer package/box arrives visibly damaged, do not accept the delivery. Refuse it at the door and contact us right away at support@auraaroyale.shop so we can sort out a replacement or refund. Once you've accepted and opened a package, we go by the unboxing-video rule below instead.

Unboxing video — required for any return

Every order ships with a tamper-evident seal that reads "Returns accepted only if unboxed on camera." To be eligible for a return, replacement, or refund for any reason (including a faulty or wrong item), you must:

• Record one continuous, unedited video from before you break the seal through fully unpacking the item — no cuts or pauses.
• Keep the item, its packaging, and the seal itself in the condition shown in that video until the matter is resolved.
• Contact us within 48 hours of delivery with the video and a description of the issue.

A return or refund claim without this video, or where the seal has been broken without one, cannot be accepted — this is the only proof we have that an item wasn't switched or damaged after delivery, and it protects genuine claims as much as it protects us.

What's returnable

• Earrings are final sale and cannot be returned or exchanged, for hygiene reasons — unless the item arrives damaged or defective, in which case the unboxing-video process above applies.
• All other items can be returned only if faulty, damaged, or not what you ordered, following the unboxing-video process above.

Return shipping & refunds

• You pay for return shipping upfront.
• If we confirm the item was genuinely faulty or not what you ordered, we'll reimburse your return shipping cost along with the refund.
• If the return isn't due to a fault on our end, the shipping cost isn't reimbursed.
• Approved refunds are issued to your original payment method and can take a few business days to reflect, depending on your bank or card issuer.

How to start a return

Email support@auraaroyale.shop within 48 hours of delivery with your order number, a description of the issue, and your unboxing video. We'll confirm next steps from there.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent version.

Contact us

Questions about a specific order or this policy — reach us at support@auraaroyale.shop.